Retained Support is for recruiting & staffing teams who want predictable help on demand— administration, enhancements, integrations, troubleshooting, and ongoing optimization—without having to “start a new project” every time something needs attention.
We blend “keep the lights on” support with proactive improvements—so your systems keep up with the business.
Priority queue for retainers. Small issues get fixed quickly so they don’t derail your day.
Workflows, automation, configuration, templates, reporting, and process improvements—continuously.
Safer changes, better documentation, and a clear change log so you’re not guessing what changed and why.
From email/calendar to API connections—when something breaks or needs tuning, we handle it.
We help you build dashboards and reporting that leadership actually uses to make decisions.
A clear monthly plan, defined hours, and transparent use—no guessing what “support” will cost.
Each plan includes monthly hours, priority response, and access to your Kruiterly support pipeline. Need something custom? We’ll tailor a plan for larger teams or complex environments.
If it’s part of your recruiting technology ecosystem, we can usually support it—especially when it impacts production.
Retainers work best when there’s a clear “single queue” of asks, prioritized with you, and delivered in steady motion. We keep everything visible and documented so progress never disappears into email threads.
Simple answers to the things most teams ask before starting a retainer.
Most teams prefer predictable monthly use. We can support limited rollovers by agreement (typically capped), or apply unused time to planned improvements in the next cycle.
We’ll flag it before you blow past the plan. You can either approve overage time at an agreed hourly rate, or we can move work into the next month. If you routinely exceed, we’ll recommend upgrading plans.
Retainers run through a simple ticket + email intake. We’ll keep a shared queue with status and updates, so everyone can see what’s in motion and what’s next.
Yes. We’ll coordinate on tickets, reproduce issues, provide screenshots/logs when available, and help drive issues to resolution without your team spending hours chasing updates.
Light training and documentation is commonly part of retained work—especially when changes impact workflows. For formal training programs, we can scope a structured rollout.
Most teams start with a 90-day baseline so we can stabilize systems and deliver improvements. If you need month-to-month, we can support that as well.
We’ll recommend the best plan based on workload, urgency, and complexity.